WHAT WE DO

Resource Furniture Services Limited was formed in November 2002 and is one of the oldest full service independent Installation businesses in the UK.

We are a privately owned company formed by Jerry Dean, who was Managing Director and part owner of Professional Contract Installations, and Mark Cronk, who was employed as Operations Director.

Jerry and Mark believe in a strong work ethic based on honesty, integrity and a professional attitude together with a commitment to their people, an inbred pride in constantly striving for the highest standards, and an instinctive “can do” attitude to get each and every job completed to the satisfaction of every client.

Over the past decade or more, we’ve been working in diverse sectors from banking and commerce to major government departments. Forging and maintaining great relationships is integral to our success, offering a winning blend of superior client satisfaction and high levels of repeat business.

 

BUILDING RELATIONSHIPS

Our experience and expertise has been gained across a broad and diverse range of sectors right from the start. The result, we’re proud to say, is a portfolio of great client relationships and an enviable track record in securing repeat business.

 

OUR CORE VALUES

Although we tend to price projects on a case by case basis, this is a guide to the services and project packages we offer to our clients.

PEOPLE

Privately owned, and with directors who have remained hands-on throughout our expansion and success, RFS is one of the oldest independent turn key installation businesses in the UK.

 Investment in our own people is key and is tailored to meet today’s complex and demanding world; our range of vehicles and equipment is extensive and our warehousing facilities exceptional.

Ultimately, everything we do is aimed at making your life easier.

PROFESSIONALISM

It’s easy to throw around the word “professionalism” but we truly place it at the heart of everything we do and we aim to reinforce a commitment to it at every stage.

For example, we don’t simply send a fitter to site, we take ownership of every project, ensuring it is led by a dedicated Account Manager who is there for everything from first-stage discussions and preparation of quotations, to location visits and the oversight of even the smallest detail. Working closely with an assigned Installation Manager they ensure standards are met, maintained, exceeded and client satisfaction guaranteed.

PRIDE

We appreciate no two jobs are the same and we understand things don’t always go according to plan. At RFS, we have the experience, infrastructure, insight and knowledge to address and resolve any issue. In fact, when required you will often see one of our Directors pitching in to get the job done. We’re that kind of company. It’s about taking pride in every project regardless of its size.

 

OUR COMMITMENT

It’s our values that constantly underpin everything we do and which are at the heart of every project we undertake.m concept to completion, your project will be managed by a team of professionals with the knowledge and expertise to provide solutions targeted to the needs of your business.

Our people are highly skilled and experienced in all areas of project management and installation and that experience also extends to ensure flexibility is built-in, enabling us to adapt quickly and effectively to any changes in your schedule

OUR PROCESS

Although we tend to price projects on a case by case basis, this is a guide to the services and project packages we offer to our clients.

Estimating:

We believe in transparency at every stage of the services we offer. And that starts with you needing to know – clearly and without hype or jargon- how much that service is going to cost.

We also believe in clear, uncluttered communication. That begins, quite simply, with you. Tell us what you need, provide any plans you’ve had drawn-up, a list of specifications, delivery considerations and the hours during which installation will take place.

Our team will then agree a budget, detailing the scope of work, the services we’ll provide and the type of furniture specified, whether ancillary, demountable wall systems, raised flooring or high density filing.

Whatever your needs, RFS can provide you with a detailed solution for your project.

Planning:

With more than 30 years’ experience in the planning of installation services, RFS knows how to effectively and siccessfully plan and execute installation projects.

A member of our experienced team can assist you with on-site inventories, scheduling forecasts, site measurements, shipping schedules, pre-site construction meetings and project timelines, to list but a few, to ensure every aspect of your project is identified at an early stage and accounted for as part of the planning and execution stages

An RFS representative can assist you with project coordination, scheduling, and pre-installation site walks to ensure the site is ready and to communicate all information to the dedicated installation team planning, preparing and delivering your project.

Execution:

Getting it right, on time, every time is something RFS are constantly striving to achieve. Our experienced installation teams will complete all works, keep you informed at every step and complete your installation to the manufacturer’s specification and your expectations. They will organise a walk-through on completion and provide you with a detailed list of any ancillary items leaving the site clean and ready for occupation.

The combined result is a consistently high level of service, built on integrity, matched by an open and honest dialogue we are proud to say is already being delivered to leading businesses in commerce and key organisations in the public sector.

 

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