WHAT WE DO

Resource Furniture Services Limited was formed in November 2002 and is one of the oldest full service independent Installation businesses in the UK.

We are a privately owned company formed by Jerry Dean, who was managing director and part owner of Professional Contract Installations, and Mark Cronk, who was employed as operations director.

Jerry and Mark believe in a strong work ethic based on honesty, integrity and a professional attitude together with a commitment to their people, an inbred pride in constantly striving for the highest standards, and an instinctive “can do” attitude to get each and every job completed to the satisfaction of every client.

Over the past decade or more we’ve been working in diverse sectors from banking and commerce to major government departments. Forging and maintaining great relationships is integral to our success, offering a winning blend of superior client satisfaction and high levels of repeat business.

BUILDING RELATIONSHIPS

Our experience and expertise has been gained across a broad and diverse range of sectors right from the start. The result, we’re proud to say, is a portfolio of great client relationships and an enviable track record in securing repeat business.

BANKS 91%
SOLICITORS 87%
ACCOUNTANTS 93%
GOVERNMENT 93%
EDUCATION 98%
OTHER 96%

OUR CORE VALUES

Although we tend to price projects on a case by case basis, this is a guide to the services and project packages we offer to our clients.

PEOPLE

Privately owned, and with directors who have remained hands-on throughout our expansion and success, RFS is one of the oldest full-service independent installation businesses in the UK.

 Investment in our own people is key and is one tailored to meet today’s complex and demanding world; our range of vehicles and equipment is extensive and our warehousing facilities exceptional.

Ultimately, everything we do is aimed at making your life easier.

PROFESSIONALISM

It’s easy to throw around the word “professionalism” but we truly place it at the heart of everything we do and we aim to reinforce a commitment to it at every stage.

For example, we don’t simply send a fitter on site, we take ownership of every project, ensuring it is led by a dedicated project manager who is there for everything from first-stage discussions and the preparation of quotations, to location visits and the oversight of even the smallest detail. Working closely with an assigned installation manager they ensure standards are maintained and client satisfaction guaranteed.

PRIDE

We appreciate no two jobs are the same and we understand things don’t always go according to plan. At RFS, we have the experience, infrastructure, insight and knowledge to address and resolve any issue. In fact, when required you will often see one of our directors pitching in to get the job done. We’re that kind of company. It’s about taking pride in every project regardless of its size.

OUR COMMITMENT

It’s our values that constantly underpin everything we do and which are at the heart of every project we undertake.

From concept to completion, your project will be managed by a team of professionals with the knowledge and expertise to provide solutions targeted to the needs of your business.

Our people are highly skilled and experienced in all areas of project management, but that experience also extends to ensure flexibility is built-in, enabling us to adapt quickly and effectively to any changes in your schedule.

OUR PROCESS

Although we tend to price projects on a case by case basis, this is a guide to the services and project packages we offer to our clients.

Estimating:

We believe in transparency at every stage of the service we offer. And that starts with you needing to know – clearly and without hype or jargon- how much that service is going to cost.

We also believe in clear, uncluttered communication. That begins, quite simply, with you telling us what you need, providing any plans you’ve had drawn-up, a list of specifications, delivery considerations and the hours during which installation will take place.

Our team will then create a budget, detailing the scope of work, the services we’ll provide and the type of furniture specified, whether ancillary, demountable wall systems, raised flooring or high density filing.

Whatever your needs, RFS will provide you with a detailed estimate for your project.

Planning:

With more than 30 years’ experience in the planning of installation services, RFS knows how to plan and execute installation projects.

A member of our team will assist you with on-site inventories, scheduling forecasts, site measurements, shipping schedules, pre-site construction meetings and project timelines to ensure every aspect of your project is identified at an early stage and accounted for as part of the planning and execution stages

An RFS representative can assist you with project coordination, scheduling, and pre-installation site walks to ensure the site is ready and to communicate all information to the dedicated installation team planning, preparing and delivering your project.

Execution:

Getting it right, on time, every time is something we’re constantly striving to achieve. Our installation team will get things done, keep you informed at every step and complete your installation to the manufacturer’s standards. They will organise a walk-through on completion and provide you with a detailed list of ancillary items leaving the site clean and ready for occupation.

The combined result is a consistently high level of service, steeped in integrity matched by an open and honest dialogue we are proud to say is enjoyed by leading businesses in commerce and key organisations in the public sector.

The RFS team carried out an excellent project on behalf of DAS, showing great attention to detail during all aspects of the installation, which included Datum bench workstations, Mesh seating, storage, monitor arms, management work walls & offices and other miscellaneous items. The communication, feedback and professionalism provided by the Site Supervisor, Marc Eastoe, was particularly first class.
Chris Grover | Group Sales Director, DAS Business Furniture
I have worked with the Jerry and the team at RFS for over 20 years now, on both larger projects and smaller regular daily requirements. The team have both dedicated and knowledgeable staff, and strong systems – both of which are vital attributes in providing a flexible logistics service to the furniture industry.
Martin Stocks | Director, Operandum Ltd
I have worked with RFS for the last 10 years & have always had a good experience with them, they are a very professional team who help me deliver my projects on time & snag free. Attention to detail is paramount at Techo & RFS are the perfect company to meet our required high standards of finish. We definitely wouldn’t look anywhere else for our installation needs.
Dan Waller, Techo
We have been working with RFS for a number of years and use them for all of our storage, deliveries and installations. The service we receive is very professional, the staff look after our clients and resolve all issues on site.
As a valued supplier, we would have no hesitation in recommending them.
David Knight, Crest Contract Interiors
We have been working with RFS for over 10 years and are Techo’s preferred Installation/Service provider. The service we receive is extremely professional; their trained staff are fully conversant with all Techo’s products.
As a valued partner, we would have no hesitation in recommending them.
Martin Englefield | Senior Project Manager, Techo
We’ve been using RFS for office furniture installation and staff relocations now for about 7 years and they have never failed to deliver.
Great ‘can do’ attitude and won’t leave site till the job is signed off.
Would highly recommend.
Simon Outtrim, M Moser Associates
RFS carried out a t 200 workstation installation for Spacecraft in December 2015. It was my first experience using them and I am happy to say it will not be my last. I found the team to be extremely hardworking and professional at all times. If and when issues arose with the installation they were quick to bring it to my attention with a solution on how to remedy the issue. I found their pricing to be very competitive and very much look forward to working with them in the near future.
Lesley Maeda, SPACECRAFT
RFS have been working with The Furniture Practice since we formed in 1997 from the 2 owners of the company Mark & Jerry down to the newest fitter RFS have instilled a “hands on approach” We can be a very demanding client as situations change very quickly on a day to day basis, but RFS always manage our expectations with their resources and get the job/project completed on time and on budget. We would have no hesitation in recommending them.
Richard Walker | Project Manager, The Furniture Practice
RFS have worked with us on numerous jobs. Their knowledge and commitment is exceptional and they are always professional, confident and very reliable our working relationship continues to grow.
I wouldn’t hesitate to recommend RFS to anyone.
Jemma Willoughby | Business Manager, TCI (GB) Ltd
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